FAQs

Why is my order still processing? 

Our system may take up to 2-5 business days to process your payment.

When will my order be shipped?

Your order will ship the next business day after it has been processed.

 

How long until I get my tracking number?

You should receive your tracking number via email the same day your package leaves our warehouse.

How long until I receive my item?

Please read the shipping information page click here

Where is my tracking number?

Our system will send out an automated email including your tracking number and where to view your tracking details once it's shipped. Please be sure to check your spam folders if you cannot find it in your inbox.

Can I have a refund / return my item?

Yes, please refer to our returns/refund policy for more informationط

Why wasn't one of my discounts applied to my order?

We only allow the use of 1 discount offer per order. Whether that is our quantity discount, one of our daily discount codes, or a discount you received from a promotional order. Typing in a new discount code to your order in checkout will remove the previous applied discount and replace it with the newly added one.