1. What payment methods do you accept?
We accept the following payment methods:
- PayPal (including credit/debit cards via PayPal)
- Stripe (Visa, MasterCard, American Express, and Discover)
For more details, visit our Payment Methods page.
2. How long does shipping take?
Shipping times depend on your location and the shipping option you choose at checkout. On average:
- Standard Shipping: 7-10 business days
- Express Shipping: 2-5 business days
You will receive a tracking number as soon as your order is dispatched.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package’s progress on our website or the carrier's site.
4. What is your return policy?
We accept returns within 30 days of the delivery date, provided the items are unused, unworn, and in their original packaging. For more details, please see our Return and Exchange Policy.
5. How do I initiate a return or exchange?
To initiate a return or exchange, contact us at [customer service email] with your order number and reason for the return/exchange. We will provide you with the necessary instructions.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [customer service email] with your order details and photos of the item. We’ll arrange for a replacement or refund as quickly as possible.
8. Can I change or cancel my order?
Orders can only be changed or canceled if they have not yet been shipped. Please contact us as soon as possible at [customer service email] if you need to make changes.
9. Do you offer gift cards?
Yes, we offer digital gift cards, which can be purchased directly on our website. They make a great gift for anyone who loves hair care products!
10. Are your products cruelty-free?
Yes, all of our products are cruelty-free and are never tested on animals. We are committed to ethical and responsible practices in the beauty industry.