Return & Exchange Policy

At Olrhair, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we offer a flexible return and exchange policy to ensure a smooth experience.

1. Returns
We accept returns within 30 days of the delivery date. To qualify for a return:

Items must be unused, unworn, and in their original packaging.
The product should be in the same condition as when received, including all tags and labels.
Non-returnable items include:

Opened or used hair products (due to hygiene reasons)
Gift cards or promotional items

2. Exchanges
We are happy to offer exchanges if you received the wrong product or if the item is defective. You can exchange your item within 30 days of the delivery date.

To initiate an exchange:

Contact us at [customer service email] with your order number and details of the exchange request.
The product must be in its original condition and packaging.

3. Return Process
Contact Us
Send an email to Olrhair@gmail.com with your order number, reason for return, and any relevant photos (if applicable). We will review your request and provide return instructions.

Shipping
You are responsible for the shipping costs of returning your item. We recommend using a trackable shipping service to ensure your return reaches us.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days through your original payment method.

Note: Shipping fees are non-refundable.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at Olrhair@gmail.com with your order details and photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.